Terms & Conditions
Please read the following terms and conditions so that you fully understand what is required of you and what you can expect from us prime physiotherapy Ltd By booking a course with us you are agreeing with the following terms and conditions. If you have any questions about these terms please do not hesitate to contact us.
The purchase of any course is a business to business (trade to trade) contract whereby the following terms and conditions apply. The purchase of products is bound by the Consumer Protection (Distance Selling) Regulations 2000.
Booking - The full course fee is due at the time of booking except if you are being offered to pay a deposit . In such cases, the deposit is non-refundable unless you have a medical condition or extenuating circumstances and you can provide supporting evidence as a proof. All payments must be made in pounds sterling unless stated. A contract will exist as soon as we issue your course confirmation email. A certificate of attendance will be issued once you complete the course AND course fees are paid in full.
Price - Prices quoted on the website are per person unless group application fee is offered. Prices do not include travel to and from the course, accommodation or lunch unless otherwise stated. It must be assumed that all payments received will be debited from your account within 5 working days. Prime physiotherapy Ltd will not be held responsible for returned cheques due to insufficient funds being available in your account.
A £25 admin fee is due for any cheques returned by your bank as unpaid.
The purchase of any course is a business to business (trade) contract whereby the following terms and conditions apply. The purchase of products is bound by the Consumer Protection (Distance Selling) Regulations 2000.
Booking - The full course/event fee is due at the time of booking except if you are being offered to pay a deposit. In such cases, the deposit is non-refundable unless you have a medical condition or extenuating circumstances and you can provide supporting evidence as a proof. A contract will exist as soon as we issue your course confirmation email. A certificate of attendance will be issued once you complete the course AND course fees are paid in full.
Prime physiotherapy Ltd Cancellation and Substitution Policy
The following policy has been written to balance the requirements of individual participants and Prime physiotherapy Ltd as a company, the following are non-negotiable with respect to individual circumstances. The company emphasise this to release our staff from having to make a judgement as to one individual being more deserving than another. In addition, we offer the opportunity for you to find an alternative to your place, details of this are included below. We would politely ask that you do not ask for a refund based on your individual circumstances as we will refer you back to our cancellation and substitution policy and full reasons for this are offered below.
Cancellation by Prime physiotherapy Ltd
Cancellation by us - We will always try our best to avoid cancelling an event. If circumstances occur that force us to cancel an event you will receive a full refund of any course fees paid or the opportunity to transfer your place to the same course on another date or another course/s up to the same value. Any card fee paid will not be refunded. We aim to give a minimum of 2-3 weeks’ notice when cancelling an event. Prime physiotherapy Ltd is not held liable for any additional expenses you incur through cancelling the event e.g. travel expenses and accommodation. If there are circumstances beyond our control which cause us to cancel or change your trip such as war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions applications we will not refund or pay you any compensation or be liable for any other expenses to you.
Prime physiotherapy Ltd reserves the rights to modify the program dates, venue and/or tutor. Upon any such change, you will be notified via electronic communication or notices.
Substitution - If you are able to provide a substitute for your course place, if no refund needs to be issued to you, we will change you over free of charge. If you require a refund to be issued and the substitute needs to pay, once the substitute has paid, we will charge you over and refund you any fees paid less our standard admin fee**. The replacement participant will need to pay for the course in full themselves, we cannot transfer credit from your account to theirs. If no suitable replacement is offered by you and if the course is full with a waiting list, we will assist in trying to find a replacement, but if none is found, this will be treated as a late cancellation and the below charges will apply. We recommend that participants consider cancellation insurance if they feel this will give them added protection, such service is available online through different companies, the cost of this service varies between 10-15 % of the course fee. The key responsibility of finding a replacement is yours and not ours.
Any cancellation from your side is subject to the following cancellation fees or our standard admin fee**, whichever is the greater. Fees paid will be refunded less the following charges.
Deposits are non-refundable.
*Please make sure that you can apply for work/ study leave prior to confirming your registration at any of our learning activities as deposits are totally non-refundable.
Cancellations received greater than 6 weeks before the course/event start date* the cancellation fee is our standard admin charge**
Cancellations received 6-8 weeks before the course/event start date* the cancellation fee is 25% of the total paid
Cancellations received 4-6 weeks before course/event start date*, the cancellation fee is 50% of the total paid
Cancellations received 3-4 weeks before the course/event start date* the cancellation fee is 75% of the total paid
Cancellations received under 3 weeks before course/event start date* the cancellation fee is 100% of the total paid.
If no notice is given or you fail to attend, you pay 100% of the total paid.
The start date for courses/event spread over more than one weekend/block of days is the first day of the first weekend/block of days. We cannot refund for subsequent weekends/days with such courses. If possible we will try to accommodate people on future dates but this is at the discretion of Prime physiotherapy Ltd and the tutor and is not guaranteed. If agreed, all changes will incur our standard administration charge of £25 before the change is processed.
**Our standard admin fee is currently £25
Any refunded fees left as a credit with Prime physiotherapy Ltd needs to be used within 6 months from the date of the refund.
Further justification for our cancellation and substitution policy
Our cancellation and substitution policy have been written in response to many discussions with those wishing to cancel places on the courses we provide. Collectively, these encompass a huge range of circumstances which include personal, family, health, work, environmental and miscellaneous other reasons. What is apparent from our experience is each instance has unique reasons and, as such, the decision as to whether one is more ‘deserving' than another is impossible to make. After much consideration, we have a cancellation policy that will no doubt upset some but it is necessary to both maintain parity across participants regarding refund requests and the requirements of Prime physiotherapy Ltd as an organisation.
Waiting Lists - Participants are free to place themselves on a waiting list if a course is full. If space becomes available on a course the following procedure will apply:
Greater than 2 weeks before the course start date. We will endeavour to contact participants in the order they are on the waiting list via email and telephone. We will allow 24 hours for anyone we have contacted to get back to us before we contact the next person on the list.
Between 7 and 14 days before the course start date? We will email everyone on the waiting list and allow 24 hours for anyone to get back to us. After that time we will release the space to the website for general booking.
Less than 1 week before a course we will email everyone on the waiting list and immediately release the space to the website, thereby allowing any eligible person to book the space whilst it remains available.
We reserve the right to remove any person/s from any waiting list in accordance with the above policy.
Payment Card Details - We do not store any payment card details. We ask that card payments are processed through our website via our Card Solutions provider PayPal. Please do not email us your debit/credit card details as their security cannot be guaranteed.
Service - We will endeavour to provide the course as described on the website or any other promotional material. Please be aware, due to unforeseen circumstances details may need to be altered, however, the overall quality of the course will not be diminished and we will endeavour to notify you as soon as possible of any changes.
Partners - We work with a number of other companies and service partners and cannot be held liable for any damages, losses or inconveniences resulting from them. We will always try to make sure these problems are minimal and will deal with any situations as they arise.
Limit of liability - Prime physiotherapy Ltd have a duty of care to its customers and staff but are only liable up to the cost of your course. We cannot be held responsible for damage and/or loss of your personal possessions. We are also not liable for failure in carrying out the contract if the failure is due to the action of the participant or the action of a third party.
You accept that some courses have a practical component to them which if applied inappropriately may involve elements of risk or discomfort. By agreeing to these terms and conditions you take personal responsibility for your own actions. We take no responsibility for damage, death or injury caused to you or by you as a result of participation. You must at all times work within your own ability and scope of practice. We reserve the right to refuse your acceptance of a course if we feel it is outside your scope of practice and may put other participants at risk or injury or discomfort. It is your responsibility to ensure you have professional liability insurance to cover you for your attendance at the course and the course content. We reserve the right to refuse entry to a course if you cannot demonstrate you have appropriate liability insurance. You must be physically able to partake in the course and if you do have any injuries, discomfort or prior knowledge that is relevant to any activities being performed it is your responsibility to make those known. We reserve the right to remove any person from a course if their behaviour is deemed by the tutor to be detrimental to the group, unsafe or adversely affecting the groups' enjoyment. We will not be liable for any refund in these circumstances.
Audio and video recording - Audio and video recording of events is not permitted without the written permission of Prime physiotherapy Ltd.
Medical - It is your responsibility to ensure that you are sufficiently fit and adequately equipped to partake in your chosen course. You must tell us of any medical conditions or dietary requirements at the time of booking. If for any reason you are not in a suitable condition to attend or complete a course or are under the influence of drink or drugs the facilitator or tutor may ask you to leave the course. We will not be liable for any extra expense incurred by this and you will not be able to claim a refund.
Complaints - Should you have a problem or complaint about your course/event you must bring it to the attention of our staff as soon as possible and we will try to rectify the problem. If you feel that the problem was not resolved and resulted in a much-reduced enjoyment of the course you must inform us in writing within 2 days and we will respond within 2 days to resolve the matter to the satisfaction of both parties.
Privacy - We will not pass on your personal details to any third party.
These terms are correct at the time of printing, but are subject to alteration.
Prime physiotherapy Ltd